SE 7.2.4 crashing on Windows 10

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SE 7.2.4 crashing on Windows 10

Postby olumakinde » Mon Jan 04, 2016 8:26 am

When I try to run, it says it has stopped working. Here's info from the Windows event log:
Faulting application name: MetroSE.exe, version: 7.2.4.0, time stamp: 0x53443db0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x68f8
Faulting application start time: 0x01d1467acc55e73a
Faulting application path: C:\Program Files\Metro SE\MetroSE.exe
Faulting module path: unknown
Report Id: bae8b94e-8e38-4ca2-927e-383ab1cfee32
Faulting package full name:
Faulting package-relative application ID:

That's all. It used to run before, but it runs on my Windows 10 laptop without problems.
Hardware: Asus H97 Mobo, 16GB RAM, Windows 10 latest update

I tried running it in various compatibility modes but no success.
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Mon Jan 04, 2016 12:15 pm

Okay thanks for the report, I will try to see if I can reproduce it. Is there anything special that you have to do or did you simply launch it?
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Mon Jan 04, 2016 12:21 pm

Please try to remove the Metro preferences file/folder. You will need to re-qualify. It is located here: C:\Users\yourname\Documents\SaganTechnology

Where c: is your startup drive and yourname is your user name.
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Re: SE 7.2.4 crashing on Windows 10

Postby olumakinde » Mon Jan 04, 2016 8:31 pm

I did uninstall, remove all the folders in the sagantech directory, and reinstall. Completed the qualifying, entered the info from the email, and the app crashed again.
I have attached the report.wer file.
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Mon Jan 04, 2016 11:22 pm

I tried SE under windows 10 and it works fine for me. Can you please email info_at_sagangtech.biz (where _at_ = @) and please include your exact OS and whether you are running the 32 bit or 64 bit version. If it is the 32 bit version include what version of quicktime you are running. Also we will need the exact steps you take to make it crash since you were able to get past the qualification dialog.
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Mon Jan 18, 2016 1:46 pm

Perusing the port audio mailing list there does seem to be an incompatibility introduced in Windows 10 for some realtek devices:

The fix/workaround someone suggested is to disable the "Stereo Mix" input device (and let it default to "Microphone") in the sound control panel. Try that and let me know.

Also I think I have a fix for this problem. If interested, email me.
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Re: SE 7.2.4 crashing on Windows 10

Postby zerocrossing » Tue Feb 09, 2016 2:42 pm

I'm not able to even launch Metro on Windows 10 64 bit. Tried 8 compatibility mode, nothing. Tried deleting the preference files, nothing. I'm going to try the beta now...
i am a roboT
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Re: SE 7.2.4 crashing on Windows 10

Postby zerocrossing » Tue Feb 09, 2016 2:46 pm

I got an error installing the beta.

Unable to execute file...

CreateProcess failed; code 740
The requested operation requires elevation

(it also will not launch)
i am a roboT
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Tue Feb 09, 2016 3:01 pm

ZeroCrossing,

I see that you qualified 7.2.4 so are you saying it crashed after qualification? Please email me directly if yes.
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Re: SE 7.2.4 crashing on Windows 10

Postby ReubenKnight » Tue May 30, 2017 12:15 pm

Jeerm wrote:ZeroCrossing,

I see that you qualified 7.2.4 so are you saying it crashed after qualification? Please email me directly if yes.


Is it working fine on the new windows 10 creators edition?
Last edited by ReubenKnight on Thu Nov 16, 2017 2:46 am, edited 1 time in total.
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Re: SE 7.2.4 crashing on Windows 10

Postby Jerm » Tue May 30, 2017 12:21 pm

This problem (with port audio) has been fixed so (although we have not tried it yet) it should work fine.
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Re: SE 7.2.4 crashing on Windows 10

Postby savimakwo » Mon Feb 19, 2018 7:37 am

It was the best time to crash that windows as the latest version is coming on way
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